Returns Policy

Returns and refunds

Seoul Connection is operated by Coko Collektion Pty Ltd.

14-day change-of-mind returns

To request a change-of-mind return, contact us within 14 days of receiving your order. Products must be unopened, unused and in their original packaging, with any seals intact. Please include your order number and proof of purchase.

For hygiene reasons, opened or used beauty products are not eligible for change-of-mind returns. This does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

How to request a return

Email hello@seoulconnection.shop with your order number and the reason for your return. For a damaged, faulty or incorrect product, please include photos where possible. Contact us before sending a product back so we can provide the correct return instructions and confirm any applicable shipping arrangements.

Faulty, damaged or incorrect products

Please contact us as soon as you discover a problem. We will assess the issue and provide the remedy required under Australian Consumer Law. The 14-day change-of-mind window does not limit your consumer guarantee rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

We will notify you after assessing your return. Approved refunds will be issued to your original payment method unless otherwise agreed. Your bank or payment provider may take additional time to show the refund.